FAQ

Made to order – please note delivery timeframe
Our initial launch is made to order. Orders will take approximately 6–8 weeks to be produced and delivered from the date of purchase.

Once dispatched, standard delivery usually takes 3-5 business days. If your order hasn’t arrived two weeks after dispatch, please contact us and we’ll look into it.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for larger orders. Check the cart to see the current deal on free shipping.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Sadly not just yet. We currently ship our products all over the UK and Republic of Ireland. If you do not live in the UK or Ireland but would love to try Mude, please feel free to reach out to see if we can work out the details.

Please note that shipping rates may vary depending on your region.

Yes, we do offer refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

No, we do not offer extended warranty.