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Frequently asked questions
Our made-to-order run is now closed.
If you missed out but would love to be one of the first to try Mude, add your favourite pieces to your wish list to be notified when they are back in stock.
Made to order – please note delivery timeframe
Our initial launch is made to order. Orders will take approximately 6-8 weeks to be produced and delivered from the date of purchase.
Once dispatched, delivery times vary by location. UK orders typically arrive within 3–5 business days.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Our initial product launch is made to order. Orders will take approximately 6-8 weeks to be produced and delivered from the date of purchase.
Once dispatched, delivery times vary by location. UK orders typically arrive within 3-5 business days.
For any further information, please check out our shipping & delivery policy.